Refund policy
We hope you love your Bloomjong purchase. Due to the nature of our small business and limited-inventory collections, all sales are final and we do not accept returns or offer refunds for change of mind.
We understand, however, that sometimes an item may not be quite right. Eligible unopened items purchased directly from Bloomjong may be exchanged within 7 calendar days of delivery, subject to the conditions below. All exchanges must be authorized by Bloomjong before items are sent back to us.
Exchanges
Unopened and unused items may be exchanged within 7 calendar days of delivery. Items must be in their original condition and packaging, with all components, accessories, inserts, and tags included.
Tile sets must remain sealed in their original shrink wrap. Items with opened, removed, cut, or otherwise altered shrink wrap or product seals are not eligible for exchange, even if they have not been used.
Bloomjong will cover the shipping costs associated with approved exchanges. Once your exchange request has been approved, we will provide instructions for returning your item.
Exchanges are subject to product availability. If the requested replacement item is unavailable, we will work with you to select another eligible item of equal value. If you choose an item of greater value, the price difference must be paid before the replacement is shipped.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact support@bloomjong.com within 7 calendar days of delivery. Your email must include:
• Your order number
• A description of the issue
• Clear photos of the item, packaging, shipping box, and shipping label
Please do not discard the item or its original packaging while the claim is being reviewed.
Once the claim is approved, Bloomjong will provide a replacement item or replacement component at no additional cost. If an appropriate replacement is unavailable, we may issue a refund to the original payment method.
Bloomjong will cover approved shipping costs when an exchange or replacement is required because an item arrived damaged, defective, incorrect, or incomplete.
Requests submitted more than 7 calendar days after delivery may not be eligible for replacement or other resolution.
What Is Not Considered a Defect
Product colors may appear slightly different depending on screen settings, lighting, and photography. Small variations in color, pattern placement, texture, finish, or dimensions may also occur between production runs. These minor variations are part of the character of the product and are not considered defects unless they materially affect normal use.
Damage caused by misuse, improper storage, accidents, normal wear and tear, or failure to follow product-care instructions is not considered a manufacturing defect.
Items Not Eligible for Exchange
The following items are final sale and cannot be exchanged unless they arrive damaged, defective, incorrect, or incomplete:
• Items with opened, removed, cut, or altered shrink wrap or product seals
• Personalized, customized, or made-to-order products
• Sample, sale, promotional, clearance, or otherwise marked “Final Sale” items
• Items purchased from a third-party retailer or marketplace
For products purchased from a third-party retailer or marketplace, please contact that seller directly and follow its return or exchange policy.
How to Request an Exchange
To request an exchange, email hello@bloomjong.com with your order number, the item you would like to exchange, the item you would like to receive instead, and the reason for the exchange.
Do not send any product back until Bloomjong has approved your request and provided exchange instructions. Unauthorized shipments may be refused and are not eligible for exchange.
No Returns or Refunds
Except where an item arrives damaged, defective, incorrect, or incomplete, or where otherwise required by applicable law, Bloomjong does not accept returns or issue refunds.
Approved exchanges do not qualify for cash refunds or refunds to the original payment method.
Order Changes & Cancellations
If you need to change or cancel an order, email hello@bloomjong.com as soon as possible. We will try to accommodate your request, but changes and cancellations are not guaranteed once an order has entered processing.
Pre-order, personalized, customized, or made-to-order items cannot be canceled once production has begun.
Contact Us
For questions regarding exchanges, damaged or defective products, or order issues, please contact:
Bloomjong LLC
hello@bloomjong.com
This policy applies to purchases made directly from Bloomjong and does not limit any rights available to you under applicable law.
